We appreciate your business at biione.com and want to ensure your complete satisfaction with your purchase. If you're not entirely pleased with your order, we're here to assist.

You are eligible to return an item within 30 calendar days from the date it was delivered. To qualify for a return, the item must be unused, in the same condition as it was received, and in its original packaging.

Upon receiving your returned item, we will conduct an inspection and notify you of the receipt. We will then update you on the status of your refund after completing the inspection. If your return is approved, we will process the refund to your credit card (or the original payment method). The refund will appear within 10 days, subject to your card issuer's policies. We will cover the shipping costs for returns.